The Otto Group is a globally active group of retailers and retail-related service providers with around 52,000 employees and sales of 14.3 billion euros. Its 30 major company groups have a presence in more than 30 countries in Europe, North and South America, and Asia. With online sales of 8.1 billion euros, the Otto Group is one of the world’s largest online retailers. Its portfolio covers the complete retail spectrum ranging from toys to SaaS vendors and an open commerce platform. The group’s activities are split into three segments: multichannel retail, financial services and service. Its goods and products are sold through distribution and e-commerce channels as well as brick-and-mortar stores.
* as of 2019/2020
Back in 2018, the Otto Group set a goal striving for leaner, more transparent enterprise risk management. It selected T-Systems Austria as its implementation partner and a suitable tool from the software vendor avedos. Following a status quo assessment within the group, these project objectives were defined:
These goals were in part very challenging to meet, especially since the effects on operations, the coordination of different business teams, and the mapping in the system were also to be taken into consideration. Other important aspects included the integration and training of the various stakeholders and end users across multiple sites and companies both nationally and internationally.
After a thorough selection process for a suitable software solution, the decision-makers responsible at the Otto Group selected T-Systems Austria as an implementation and support partner and the software risk2value from avedos. Thanks to the tool, the stakeholders were able to implement the various requirements to their satisfaction within the defined time frame.
Overall, the software delivered impressive results, particularly in the following areas:
In spite of a strict time line, risk2value went live on schedule following a rapid, high-quality deployment through T-Systems Austria. The pre-configured best practice catalogs, workflows and processes from T-Systems Austria saved valuable time to make this possible. Since then, the Otto Group has profited greatly from a wide range of advantages, in particular:
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