risk2value services

Long after your software goes live, you can rely on avedos as a reliable partner that supports you throughout the software lifecycle. The avedos Service Management team ensures efficient support that optimally complements your day-to-day work with risk2value.

Rely on avedos Service Management

This team consists of experienced avedos experts whose sole tasks are servicing your risk2value solution and serving as your personal contact for any questions that arise during everyday operations. As part of the Service Management Premium packages, we offer additional packages that you can bundle together based on your individual needs.
Service ManagementService Management Premium
Single point of contact (dedicated team within the support department)xx
Reporting issues through the 24/7 issue tracking systemxx
Reporting issues through the 24/7 issue tracking system, telephone or emailx
Prioritized analysis of incoming issuesx
10 how-to-use inquiries includedx
Individual monthly issue progress reportx
On-going support through service management after going livexx
Takeover of closed projects through service managementxx
Optional service poolx
Expedited reaction timexx
Expedited time to deliveryxx
On-going availability of infrastructure for testing and modeling instance at avedosx
Pre-release notes, individual release notes, analysis of the existing deltas to the client installation and effects of the migrationx
Markus Pflüger avedos Mitarbeiter

Any questions?
We'd be happy to assist!

Markus Pflüger

HEAD OF CONSULTING