Long after your software goes live, you can rely on avedos as a reliable partner that supports you throughout the software lifecycle. The avedos Service Management team ensures efficient support that optimally complements your day-to-day work with risk2value.
Rely on avedos Service Management
This team consists of experienced avedos experts whose sole tasks are servicing your risk2value solution and serving as your personal contact for any questions that arise during everyday operations. As part of the Service Management Premium packages, we offer additional packages that you can bundle together based on your individual needs.
|Service Management||Service Management Premium|
|Single point of contact (dedicated team within the support department)||x||x|
|Reporting issues through the 24/7 issue tracking system||x||x|
|Reporting issues through the 24/7 issue tracking system, telephone or email||x|
|Prioritized analysis of incoming issues||x|
|10 how-to-use inquiries included||x|
|Individual monthly issue progress report||x|
|On-going support through service management after going live||x||x|
|Takeover of closed projects through service management||x||x|
|Optional service pool||x|
|Expedited reaction time||x||x|
|Expedited time to delivery||x||x|
|On-going availability of infrastructure for testing and modeling instance at avedos||x|
|Pre-release notes, individual release notes, analysis of the existing deltas to the client installation and effects of the migration||x|
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